Information We Collect

When you use our services, we gather different types of information depending on how you interact with us. Some of this you provide directly, and some we collect automatically.

Personal Details You Share

This includes information you give us when signing up for programs or reaching out for support:

• Full name and contact details (email address, phone number)
• Residential or business address
• Date of birth and identification documents when required
• Payment information processed through secure third-party providers
• Business information and financial goals you share during consultations
• Communication preferences and accessibility requirements

Technical Information

Our website automatically collects certain data to help us improve your experience:

• IP address and approximate location data
• Browser type, device information, and operating system
• Pages visited, time spent on site, and navigation patterns
• Referral sources and search terms used to find us

How We Use Your Information

We don't collect data just for the sake of it. Every piece of information serves a specific purpose that benefits your experience with our educational programs.

Data Sharing and Disclosure

We keep your information private. But there are times when sharing is necessary to deliver our services properly.

Service Providers

We work with trusted third parties who help us run our business. These include payment processors, email service providers, and cloud hosting platforms. They only access information needed for their specific tasks and are bound by confidentiality agreements.

Legal Requirements

Sometimes we're required by law to disclose information. This might happen if we receive a valid court order, need to comply with tax obligations, or have to respond to legitimate requests from government authorities.

Your Rights Under Australian Privacy Law

Australian privacy legislation gives you specific rights regarding your personal information. You're not just handing over data – you maintain control.

• Access: You can request a copy of the personal information we hold about you
• Correction: If details are wrong or outdated, let us know and we'll fix them promptly
• Deletion: Request removal of your data, subject to legal retention requirements
• Objection: You can object to certain types of data processing
• Portability: Ask for your data in a structured, commonly used format
• Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner

To exercise any of these rights, send a written request to our privacy officer using the contact details at the end of this policy. We'll respond within 30 days.

Data Security Measures

Protecting your information isn't just policy – it's practice. We've implemented multiple layers of security to keep your data safe from unauthorized access, alteration, or disclosure.

Technical Safeguards

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Secure backup systems with encrypted off-site storage
• Firewall protection and intrusion detection systems
• Multi-factor authentication for staff access to sensitive systems

Administrative Controls

Our team undergoes regular privacy training. Access to personal information is restricted based on job role, and all staff sign confidentiality agreements. We maintain detailed logs of who accesses what data and when.

Cookies and Tracking Technologies

Like most websites, we use cookies. These small text files help us remember your preferences and understand how people use our site.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality – you can't turn these off
• Performance cookies: Help us understand which pages are popular and how visitors navigate
• Functionality cookies: Remember your preferences and settings

Most browsers let you control cookies through settings. But blocking certain cookies might affect how well the site works for you.

Data Retention and Deletion

We don't keep your information longer than necessary. Retention periods depend on the type of data and legal requirements.

Standard Retention Periods

• Active program participant data: Duration of enrollment plus three years
• Financial records: Seven years from transaction date (Australian tax law requirement)
• Marketing communications data: Until you unsubscribe or two years of inactivity
• Website analytics: Aggregated data retained indefinitely; individual data 26 months
• Support correspondence: Three years from last contact

When retention periods expire, we securely delete or anonymize your information. Deletion requests are processed within 60 days unless legal obligations require us to keep certain records.

International Data Transfers

Some of our service providers operate servers outside Australia. When your data travels overseas, we ensure it receives protection comparable to Australian privacy standards.

Countries where data might be processed include the United States and Singapore, where our cloud hosting and email services are based. We use providers who comply with internationally recognized privacy frameworks and have contractual obligations to protect your information.

Children's Privacy

Our programs are designed for adults building businesses. We don't knowingly collect information from anyone under 18 without parental consent. If you believe we've inadvertently gathered data from a minor, contact us immediately so we can delete it.

Changes to This Policy

Privacy practices evolve as technology and regulations change. When we update this policy, we'll post the new version here with a revised date. Significant changes will be communicated via email to active program participants.

Check back periodically if you want to stay informed. Continued use of our services after changes take effect means you accept the updated policy.

Third-Party Links

Our website might link to external sites or resources. We're not responsible for their privacy practices. When you leave our site, we encourage you to read the privacy policies of any site that collects your information.